Frequently Asked Questions
Everything you need to know about your GoPlay beauty experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International delivery times vary by location but generally arrive within 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return unopened products for a full refund or exchange.
Are GoPlay Cosmetics products cruelty-free?
Yes, we are 100% cruelty-free. We do not test our products or ingredients on animals at any stage of the production process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
How can I contact customer support?
Our team is here to help! You can reach us via the contact form on our website or by emailing support@goplaycosmetics.com.